FISH CATCHING TRAVEL
First I want to wish my mother-in-law Joy a fast recovery. She fell and broke her hip 2 days ago. It is great to know she is already up and walking, and knowing what kind of person she is it will be a speedy and complete recovery. We are thinking of you down here in South Texas so get well quick.
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I must admit that I was surprised to hear from Humminbird again, but they actually got back to me pretty quickly. I knew the day the lady told me on the phone it could take 20 minutes to get a fix that it was just pure nonsense, but I let it slide. The woman I spoke with that day was really condescending and basically blew me off. I never brought her attitude up when I contacted them this time, this is just for your background. After 40 years of using all forms of sonar, and then GPS, I have a pretty good idea how things work, and she made that up, plain and simple. But here is why I am telling you this.
I also have some blame in this matter and here is why. First I should have taken notes, day, time, complaint, and gotten her name. Next I should have contacted someone else or asked to speak to a supervisor. There is never any use arguing with what in sociological terms is the gatekeeper. Fight with them and you will get nowhere. If I had then properly documented my complaint and concerns obviously Humminbird would have responded differently after my first contact. Now I know I should not have to do all that, the onus is on the company to treat their customers with respect, but I should have done a better job.
And their response clearly indicates that they do care and in the all fairness I wanted to share their response with you.
Dear Doug Coppernoll,
Thank you for contacting Humminbird Customer Service.
We do apologize for any inconvenience and would like to confirm that this is not accurate and would need to come in for service. Due to the statement we would like to offer a no charge service of the unit and will receive the unit back with a 90 day warranty. The unit can be returned to the following address with your ID Number of 100069417 and a copy of this email for the no charge service.
Humminbird
Service Department
678 Humminbird Lane
Eufaula AL 36027Please also confirm if the shipping information we have for you is correct, if not please confirm what the correct address is:
DOUG COPPERNOLL
Victoria TX 77904Good Fishing and Boating!
Dawn Turner
Humminbird Customer Service
First let me personally thank Dawn and Humminbird for making it right. It is a fair way to handle this issue and it restores my faith in them. And that goes to my point on how I should have handled it right when it happened. Then I would not have had to rant and be pissed off for over a year or more. And they would not have had to listen to me complain. You know me if you read this stuff, like a product or get treated right, whether they support the blog or not, and I support them. Make a bad product or service and you will hear it from me. So it looks like all is going to be right with the world. It is in a box and on the way to Humminbird and I hope to get it back before I head to Baffin for a few days. So stay tuned for more.
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I got this comment from Jim, one of my regular readers, and wanted to share it with you for several reasons.
Doug!
Many thanks for the tip on the fuel line. I have a 150 Mercury never changed the fuel lines, will be checking that. Additionally, I used the coupon on the Cocoons yesterday and my girlfriend, fishing Buddy, did the same; so thanks for that tip as well, I love them. This purchase will make my 3rd pair. Not just for fishing. Lastly, I have yet to get to Coleto and would love a mess of crappie. I like to fly fish for those blue gill as well. My Dad and I used to fish the bayou’s in Louisiana for them when I was a kid.
First I hope the line is fine but it sure is something that needs to be checked on fairly regularly. And I love the panfish comment. That is how it I got the fever, sitting under a Mulberry tree with my dad catching fish after fish, and I was hooked for life. And the Cocoon deal is too good to pass up and I know you will enjoy them. So thanks for your support and comment anytime.
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And speaking of keeping junk out of your motor Joe Bass had this great suggestion.
Another good idea is have a fuel filter as close to the motor as possible. Could catch most of that junk that breaks off saving you that big bill.
Good common sense suggestion when anyone has to change fuel lines. As usual your comments and suggestions are appreciated.
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I just wanted to let you know the Cocoons sale is on for another week or so. You will never find a better deal than this. They continue to expand the line and there are literally hundreds of sizes, frames, and lens combination, including some fashion options. Which is important to some one like me who is a real fashion statement. Just ask the Boss whos usual comment when I get dressed is: “You aren’t going to wear that are you?” But I digress. As you know, I love mine, and having several different lenses is the bomb. This is a shameless plug, but I don’t care. The $350 prescription sunglasses I own are a one trick pony, having different lens for the conditions is the answer. And for me spending $50 or so right now to get 2 pair is a deal.
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| http://cocoonseyewear.com/ |
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And speaking of boat troules, here is a comment I got from my buddy Bobby after towing him in the other day.
Well Doug you are right boat means bring out another thousand!!!!! Cost me almost 500.00 to get it fixed. It was was a voltage regulator. I may be the next at my place of business!!!!
Since Bobby is a mortician it was a good thing it did not cost anymore! But as we all know, a trip to the marina with boat trouble can cause a potential heart attack. I know repair bills sucks, but it could have been worse. So at least you are back in business and I will be watching for perfect weather for our trip to Fayette.
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And this final comment from Jason says it all about our summertime fishing this year.
I hope u r enjoying the RNC. If u want any stories no problem. Hope u get some fishing on the coast soon. If it stops at about 8 am this time of yr get some 3-5 inch mullet and get on the intercostal in front of magnolia beach and fish off the edge with no weight. U will catch ur trout. But artificial r no good past 7:30am for me at least. Good luck
No question live bait is the ticket right now. And those spoil piles adjacent to the intercoastal there are a great place right now. If they are not up on top they are holding in the deeper water off the edge. In fact one of the good days I have had this time of year at Baffin was fishing topwater on a falling tide on exactly that kind of structure. And speaking of live bait, I got a great report from East Matagorda where the guy is catching lots of 25″ trout on croaker. And that bite goes on most of the day right now. Get around the fish with live bait and you can catch them. And I must say the Republican Convention has been nothing but entertaining, and the Democrats are next week. It has been, and will be next week, a laugh a minute. So thanks for the report and feel free to add your .02 anytime.
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After taking care of more license plate things, my 6th trip there in 2 weeks, it seems all the vehicles are up at the same time, now it is time to fish. I am going to the Gulf before daylight in the morning. I have been instructed that we are having fresh trout for dinner tomorrow night. I appreciate her never ending faith in my fishing prowess, but now the pressure is on. I only need 2, hopefully I can get that job done before Medicare kicks in after she jinxed me. Like I always say all fisherman have an excuse, and in this case I can actually blame someone who is not even there if I don’t catch any fish. Life is so unfair! So keep stopping in and thanks for reading my stuff.
Good Luck and Tight Lines
